Last updated: November 10, 2026
This Privacy Policy explains how Reunion Vacation Homes, Inc. d/b/a Florida Vacation Homes (“we,” “us,” or “our”) handles personal information through SolterraResortVacationHomes.com, our inquiry and booking services, and related communications. SolterraResortVacationHomes.com is our marketing brand; we are an independent vacation rental management company, not the owner or operator of Solterra Resort’s amenities.
We use information to answer inquiries; recommend properties; arrange and administer bookings; provide guest support; maintain communication records; operate, secure, and improve our website; understand website and search performance; prevent fraud and abuse; and meet legal, accounting, and contractual obligations. We also use contact information for newsletters, offers, or other marketing where you have opted in or another lawful permission applies.
Our website and service providers use cookies, scripts, and similar technologies for essential functions, remembering preferences, measuring website usage, and supporting communications. Essential technologies help with security, forms, sessions, and booking functions. Optional analytics technologies help us understand how visitors use the site.
Where consent is required, optional cookies and tracking require your choice before activation. Merely browsing this website or reading this policy does not constitute consent to optional tracking or marketing messages. Use the cookie choices offered on the site and your browser’s cookie controls to manage your preferences. Blocking cookies or scripts may affect some features. Contact us if you need help changing or withdrawing a choice.
We use Google Analytics to measure visits and interactions and improve our content and services. It can process online identifiers, browser and device details, referring pages, approximate geographic information, and activity such as page views and clicks. Google Analytics uses cookies where permitted by your settings and applicable consent requirements. Google Analytics 4 does not log or store individual IP addresses, although IP addresses are used during collection to derive approximate location.
Learn more about how Google uses information from sites that use its services and Google’s Privacy Policy. You can also use the Google Analytics opt-out browser add-on. The add-on applies to Google Analytics, not to every service or essential website function.
We use Google Search Console to understand how our pages appear and perform in Google Search, including search queries, impressions, clicks, pages, country and device categories, and average position. These reports concern activity on Google’s search services. Search Console is not a separate visitor-tracking script or analytics cookie installed on this website. Google may aggregate or omit report data to protect privacy. Google’s own handling of search activity is described in its Privacy Policy.
The site also uses Ahrefs Web Analytics for traffic reporting. Ahrefs describes this service as using no cookies or persistent identifiers for its aggregated reports. See Ahrefs’ explanation of Web Analytics and its Privacy Policy.
Some forms use Google reCAPTCHA to help detect spam and abuse. This service may process device, browser, and interaction information for security purposes, subject to Google’s Privacy Policy and Terms of Service.
Our “Text Us” webchat is provided by SendSquared. When you submit it, we and SendSquared process your name, mobile number, message, and associated communication records so our team can respond by text. The site also includes SendSquared visitor tracking, which may associate website visits, referral information, and interactions with an inquiry or contact record when identification is available. SendSquared and its delivery providers process information needed to operate the chat, route messages, and manage conversations.
Text message consent: the disclosure shown at the point of submission explains the messages you authorize. Where you opt in, messages may include inquiry responses, reservation and guest-service information, and offers or other marketing, including messages sent using automated technology. Marketing texts require the consent applicable to that program; submitting an unrelated inquiry or making a purchase does not by itself enroll you. Consent to marketing text messages is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages from the sending number. You may receive a final confirmation of your opt-out. Reply HELP for assistance, or contact us using the details below. If you stop texts, please use email or telephone for booking and guest support. Delivery is subject to your carrier and is not guaranteed.
We do not sell or share mobile numbers, SMS opt-in data, or text-message consent with third parties or affiliates for their own marketing or promotional purposes. We may disclose the information needed to service your messages to SendSquared, messaging providers, carriers, and support vendors. This service-provider disclosure does not authorize those parties to use your SMS consent for their own marketing.
See SendSquared’s Privacy Policy and Terms of Use. This policy explains information handling; it does not replace the consent disclosure presented in the webchat or other signup form.
If you subscribe to a newsletter or marketing emails, we use your details to deliver those communications and manage your preferences. You can unsubscribe using the link in a marketing email or contact us. Unsubscribing from marketing does not prevent necessary reservation, payment, security, or guest-service communications.
We disclose information as needed to our authorized staff and service providers for hosting, reservations, payments, communications, analytics, security, and business administration. Relevant booking information may be provided to property owners or local service teams when needed to fulfill your stay. We may also disclose information when required by law, to protect people and our legal rights, in connection with a business transfer subject to applicable safeguards, or at your direction. The SMS consent restrictions above apply to mobile opt-in information.
We retain information for the time needed for the purposes described here, including servicing bookings, handling disputes, meeting tax and recordkeeping obligations, and maintaining consent or suppression records. Retention varies by information type and purpose; contact us for details about your records. We use reasonable safeguards appropriate to the information, but no online system or transmission can be guaranteed completely secure.
Depending on where you live and the laws that apply, you may have rights to access, correct, delete, or obtain a copy of personal information; restrict or object to certain processing; withdraw consent; or opt out of particular uses. Contact us to make a request. We may need to verify your identity, and legal or contractual exceptions may apply. Where applicable, you may complain to your local data-protection authority.
Where UK or European data-protection law applies, our processing bases include taking steps at your request or performing a booking contract, meeting legal obligations, our legitimate interests in operating and protecting our business, and consent where required for tracking or marketing. Withdrawing consent does not affect processing already lawfully carried out.
Our business is based in the United States. Our providers may process information in the United States or other countries, which may have different privacy laws. Applicable transfer safeguards are required where the law calls for them. Our services are directed to adults arranging travel and are not intended for children under 13. If you believe a child has submitted personal information, contact us. External websites and services have their own privacy practices; review their notices when you use them.
For privacy questions, requests, or communication preferences, contact Reunion Vacation Homes, Inc. d/b/a Florida Vacation Homes, referencing SolterraResortVacationHomes.com:
Email: guests@solterraresortvacationhomes.com
Telephone: (407) 456-8943
Address: 6120 Broad Oak Dr, Davenport, FL 33837, United States
We may update this policy to reflect changes to our services, practices, or legal requirements. The date above identifies the latest revision. We will provide additional notice or obtain fresh consent where required.
Reunion Vacation Homes Inc dba Florida Vacation Homes is an independent vacation rental management and marketing company. SolterraResortVacationHomes.com markets a selection of privately owned homes within Solterra Resort. We are not the resort or its homeowners association (HOA), and we do not represent every owner or rental in the community.
We do not own, operate or manage shared resort facilities or community services, including security, the clubhouse and community pools. Please contact the resort or HOA directly about those services. If your reservation was made with another rental company, contact the company listed on your booking confirmation.
Reunion Vacation Homes Inc dba Florida Vacation Homes and SolterraResortVacationHomes.com are independent of, and are not authorized, affiliated with, sponsored by or related to Solterra Resort, its HOA, Park Square Homes, D.R. Horton or Pulte Homes.
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Or call (407) 456-8943 or email us.
